Redbubble
Reviews and Complaints
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Verified Buyer | Austin, TexasMy order never received
User's recommendation: Redbubble is scam I order a T-shirt that never send to me the tracking number is not working tracking number this is my order number they send on may email show that send but never show nothing else after (6786****)
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Verified Buyer | Wassenaar, South HollandRefund for a product
User's recommendation: Great company to get some cool designs from
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerResolved: Missing items
Company fixed the issue and I have been provided with apology. Through several on line chats.
Too many. I didn’t get any results until I issued a formal complaint through Pay Pal.
Preferred solution: Deliver product or service ordered
User's recommendation: Hire a couple of customer service representatives
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou send an email with regards to an issue and you receive nothing back
- Cool designs
- No humans
User's recommendation: Do not use
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerMerchandise Never Received, No Credit Issued, Horrible Customer Service
Please update my preferred solution to "Refund"
The poster was intended as a gift for which I ordered a custom frame (from a different source) so my order was time sensitive. The "Help" section on the RedBubble website gives you the option of submitting a request, but when choosing "Where's My Order" I was repeatedly looped back to the basic tracking information I started with, with no opportunity to state my issue or communicate with anyone directly. The "Contact Us" tab on the website links you directly back to the unhelpful "Help" section with no customer support phone number provided anywhere on the website. I was able to locate one on Pissed Consumer.
When I called, the recording encouraged me to seek a response via their online "Help" center and (after a significant pause in the recording) provided me the option of requesting an email response from them.
I left a message and received an email back a couple of days later informing me that my order was cancelled due to a "technical issue." I was given the option of reordering the same item or receiving a credit voucher for another RedBubble purchase. I asked if they could provide me with some reassurance of a realistic delivery date if I were to order the same item, but they ignored this request, restated my option to reorder the item, and provided me a credit voucher.
I replied stating that they were in violation of the Federal Trade Commission Rule 16 CFR Part 435 which states that when a seller cannot ship within the promised time, the seller must obtain the buyers consent to a delay in shipping or refund payment for the unshipped merchandise.
I requested a response indicating that they would issue a refund to my credit card. A week has gone by and I have not had any response.
- Nice artist designs
- Extremely poor customer service
- Unreliable
Preferred solution: Deliver product or service ordered
User's recommendation: Do not do business with RedBubble
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWaiting for my parcel
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Haven't received order and it was for a Halloween party tomorrow and they now say it won't be here until 10/31 TOO LATE
Company fixed the issue and I have been provided with apology.
- Had what i needed
- No customer service i sent in a submittance ticket and nothing
Preferred solution: Full refund
User's recommendation: BUYER BEWARE!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI never received tracking number for order
- Great designs
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThat you scammed people
- Scam never deliver de merchandise
Preferred solution: Deliver product or service ordered
User's recommendation: Scam
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Posen, IllinoisOrders
User's recommendation: Don't shop
Customer complaint
User's recommendation: Don’t purchase items from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not receive my order
Yesterday I received an email from Redbubble stating that the cap I did not receive (because it was sent to my former address which I have not lived at for two years) was to be forwarded to my current address. The problem is the cap that is being forwarded is the cap I already received (St.
Thomas cap) prior to my order for the missing cap - Aruba One Happy Island. The major problem with Redbubble is they do not have a phone number that you can call to speak to an actual person; I communicated via live chat, explained which cap was missing, and they STILL have not corrected this issue. I have received TWO orders from Redbubble that were sent to my current address prior to my last order that was for some unknown reason forwarded to my old address.
On my last order for the Aruba cap I listed my current address but this cap was sent to my old address: this means Redbubble still has my old address in their shipping system and totally disregarded the address listed at the time the Aruba cap was ordered. I will not order from Redbubble again.
- Good products
- Shipping issues
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI loved the t shirt I ordered for my GF
- Really good and uniques designs
- Delivery will take a little bit longer due to distance
Preferred solution: Nothing, actually I want to apologize. They were great.
User's recommendation: There are really good designs, take your time to try to find those awesome creations
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not get what I paid for
Preferred solution: Deliver product or service ordered
Impossible to speak with a human being on order errors
Preferred solution: Missing products requested
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