Contact Redbubble Customer Service
Redbubble Phone Numbers and Emails
Toll-Free Number:
-
(855) 729-9704
Redbubble Emails:
Contact Information
Redbubble Website:
Redbubble Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
Level 12, 697 Collins Street,
Docklands,
Victoria 3008,
Australia
Redbubble Customer Service Reviews
I placed an order for a poster on 9/26/23 with an estimated delivery date between October 2 - 4. When it hadn't arrived by the 14th, I checked my order status, which indicated the item was "in production".
The poster was intended as a gift for which I ordered a custom frame (from a different source) so my order was time sensitive. The "Help" section on the RedBubble website gives you the option of submitting a request, but when choosing "Where's My Order" I was repeatedly looped back to the basic tracking information I started with, with no opportunity to state my issue or communicate with anyone directly. The "Contact Us" tab on the website links you directly back to the unhelpful "Help" section with no customer support phone number provided anywhere on the website. I was able to locate one on Pissed Consumer.
When I called, the recording encouraged me to seek a response via their online "Help" center and (after a significant pause in the recording) provided me the option of requesting an email response from them.
I left a message and received an email back a couple of days later informing me that my order was cancelled due to a "technical issue." I was given the option of reordering the same item or receiving a credit voucher for another RedBubble purchase. I asked if they could provide me with some reassurance of a realistic delivery date if I were to order the same item, but they ignored this request, restated my option to reorder the item, and provided me a credit voucher.
I replied stating that they were in violation of the Federal Trade Commission Rule 16 CFR Part 435 which states that when a seller cannot ship within the promised time, the seller must obtain the buyers consent to a delay in shipping or refund payment for the unshipped merchandise.
I requested a response indicating that they would issue a refund to my credit card. A week has gone by and I have not had any response.
My discount for free shipping didn't come off my last order. I tried getting in touch with someone from customer support and unfortunately ran into a dead end.
I went ahead and went through with the order because I do like the quality of their shirts but I should have gotten free shipping because my order was over $100 and never did... This would be a great business if I could actually speak with someone and correct the mistake...
When I reported 1 of 3 parts of my shirt order had not come that was ordered on June 28, the shirt arrived today. June 10th!
Thank you so much. So today I ordered one more!
The quality of the shirts, badge decals and crest paper copy to frame were made of high standard materials and both shirts fit us perfectly which has not usually happened.
How Good is Redbubble's Customer Service?
Summary of Redbubble Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Redbubble?
Shipping and Delivery Question:
- “Tracking Order”
- “My order number showed there was a problem in shipping”
- “Says my parcel has been delivered and it hasn't”
Request for Information Question:
- “Phone Verification Issue”
- “Question about order”
- “Asking about an item I ordered”
Return/ Replace Question:
- “I need my order number for a return”
- “Exchange”
- “Return”
Product/ Service Question:
- “Product wrong”
- “Damaged product delivered”
- “Product not as described”
Account Question:
- “Still in money from my account?”
- “I forgot to put my coupon in and couldn’t reach anyone on the phone. However, they applied it the next day! Quick response and I will buy from Redbubble again. Thanks so much!”
- “CAN NOT GET INTO ACCOUNT”
Activation/ Cancellation Question:
- “Cancel order”
- “Cancellation”
- “Cancel my account”
Payments and Charges Question:
- “When i get to my dashboard thet ask me to verify my phone number and when i clikc to be redirected to the edit payment info page i dont see any section to add my phone number”
- “Discount not applying”
- “Charges”
Refund Question:
- “Awaiting refund because charged in US dollars not aus dollars very sneaky when I ordered in Aust dollars”
- “Refund”
- “I need a refund”
Staff Question:
- “Customer service”
- “I would like to speed to customer service”
- “Waiting for 4 days for customer service to respond”
Cards Question:
- “Gift card help”
- “You took money off card.,and did authorize it”
- “I ordered a gift card to be emailed to my daughter but she did not receive it. Thank yiu”
Website/ Application Question:
- “Artist application information”
- “Could not order online”
- “Website issues”
Employment Question:
- “I'm calling because all my product that I made on red bubble is on Google ads selling like crazy with oiutcmy promission I won't to know when am I going to get paid for my product”
- “Salary kab aayegi woh reason”
Other Question:
- “Issue with order”
- “Late”
- “Not sure what email address I gave”
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